Patient Information & Preparation
Your First Visit to Eternal Podiatry
We aim to make your first appointment as welcoming, clear, and beneficial as possible. Here is a simple checklist to help you prepare.
What to Bring
- Your Regular Footwear: Bring your everyday shoes, work boots, and running sneakers. Wear patterns provide vital clues about your biomechanics.
- Previous Orthotics / Insoles: If you currently or previously wore insoles, chemist arch supports, or custom devices, please bring them.
- Medical Imaging & Reports: Any recent X-rays, diagnostic ultrasounds, CT scans, or MRI reports for your feet, ankles, or knees.
- Referral Paperwork (If Applicable): Private patients do not require a referral. If claiming via Medicare EPC or DVA, please bring your GP letter.
- Health Insurance / Medicare Card: For instant on-the-spot electronic HICAPS claiming.
What to Wear
Please wear or bring comfortable, loose-fitting clothing such as athletic shorts, loose trousers, or activewear that can easily be rolled up above your knees.
Why is clothing important?
Dr. Arvind evaluates the entire kinetic chainâincluding ankle articulation, tibia rotation, and knee alignmentâduring your physical gait assessment.
Dr. Arvind evaluates the entire kinetic chainâincluding ankle articulation, tibia rotation, and knee alignmentâduring your physical gait assessment.
If you are coming directly from work in formal business attire, you are welcome to bring a pair of shorts to change into in our clinic suites.
Private Health Insurance, Medicare & DVA Claiming
| Funding Category | How It Works | What to Bring |
|---|---|---|
| Private Health Funds (HICAPS) | Instant electronic claiming on-site. Swipe your fund card (Bupa, Medibank, HBF, HCF, NIB) and pay only the remaining gap. | Physical or digital health fund card |
| Medicare EPC / Chronic Disease | Patients with chronic conditions can receive up to 5 Medicare-subsidized visits per calendar year under a GP plan. | Official GP referral paperwork |
| Department of Veterans' Affairs (DVA) | Gold Card and eligible White Card holders are fully covered with zero out-of-pocket costs with a D904 GP referral. | DVA Card + D904 GP referral |
| NDIS Participants | Self-managed and plan-managed NDIS participants supported under standard allied health schedule items. | NDIS plan details / manager info |